Zoom is one of the best options for holding video and audio meetings from anywhere worldwide. However, some users have reported facing no sound issues while using Zoom software. We have listed a few expert-recommended steps to help you resolve this issue. Let’s get started without any delay.
What is no sound issue on Zoom?
As the name suggests, the user cannot receive any sound output from the application. Most of the time, users believe it is a temporary error and ignore it. However, it gets irritating when the sound issue occurs in the middle of a meeting.
Well, you no longer have to go through it! You can fix the Zoom noise problem on your PC. We will discuss a few ways to help fix the error.
Why Does The Zoom No Audio Issue Occur?
There is no definite reason for the Zoom no Sound issue. We have listed a few possible causes:
- Loose Connections.
- Outdated Sound Drivers.
- Misconfigured Audio Settings
- Pending Windows Updates.
- Outdated Zoom App.
- Privacy Permissions.
- Third-party applications interfere with Zoom audio.
- Mute buttons are enabled.
Best Methods To Fix Zoom No Sound Problem On PC.
Before you start with the ways to fix the sound error, quickly check your internet connection. Several times the sound issue is based on poor internet. Thus, if you are also experiencing the same, disconnecting and reconnecting to the internet should fix the issue for you.
If the issue persists after you have checked your internet, go ahead and try out the following ways –
Method 1: Update Zoom App
When the Zoom version you are running is outdated, you face audio and other issues. The best way to fix distortion or noise, delay or lag, echo or feedback, low volume, and no sound is to update your Zoom app.
- Launch the Zoom app.
- Tap the profile icon > Check for Updates > follow the on-screen instructions to update the app.
You will now have the most recent and bug-free version of the app. - Restart the app.
Method 2: Troubleshoot The Hardware Connection First
Before proceeding with more advanced troubleshooting steps, ensure all connections are secure. Try reconnecting your audio devices, such as speakers or headphones, to the audio jack and check if the sound resumes. If the issue persists, proceed to the next solution outlined below.
Method 3: Check Privacy Settings
Another reason for no sound on Zoom is disabled microphone permission. To ensure Zoom can use the microphone, head to the device settings > privacy and allow the microphone.
- Press Windows + I to open the settings window.
- Click Privacy > App permission > Microphone > Move the slider to the right under Allow apps to access your microphone.
- Scroll down and enable Allow desktop apps to access the microphone option.
This will allow Zoom to access the microphone and resolve the issue of no audio on Zoom.
Method 4: Update Drivers
Drivers play an important part in establishing communication between hardware and software. If you are facing issues with no sound on Zoom, it could be because of an outdated, missing, or corrupted sound driver. Hence, it is paramount always to keep your drivers updated. There are two ways to update drivers: manually and Automatically.
Manual Method – To update drivers manually, you could download the driver of your sound card from the OEM website and install it.
Automatic Method – Use third-party driver updater software like Advanced Driver Updater to update drivers automatically. This app can update the drivers of your PC by just placing a few mouse clicks. Here are the steps:
Step 1: Download the Advanced Driver Updater setup file from the link below.
Step 2: Double-click on the downloaded file and follow the onscreen instructions to install the app.
Step 3: After the installation process, launch the software and click the Start Scan Now button.
Step 4: Let the app scan your PC for driver status. The app interface will display a list of driver anomalies.
Step 5: Locate the sound card driver and click the update button next to it.
Step 6: After the update process is complete, reboot your computer.
Method 5: Configure Sound Settings
To ensure Zoom can access your speaker and microphone, it’s crucial to correctly configure your computer’s sound settings. While your primary device is typically set as the default automatically, frequent changes between headsets and speakers can sometimes disrupt these settings. Follow these steps to configure the correct setup:
Step 1. Press the Windows logo key and R simultaneously on your keyboard to open the Run command. Then, type “control” in the field and click OK.
Step 2. Next to “View by,” select “Small icons” and click on “Sound.”
Step 3. Choose your preferred output device and click “Set Default.” Then click “Apply.”
Step 4. Click on the device and select “Properties.”
Step 5. In the “Enhancements” tab, check the box for “Disable all enhancements” and click OK.
Step 6. Return to your desktop, right-click the speaker icon on the taskbar, and select “Open Volume mixer.”
Step 7. Adjust the slider for Zoom to increase the volume.
After completing these steps, check if Zoom’s audio functions correctly. If not, proceed to the next troubleshooting method.
Method 6: Verify Zoom Settings
Ensuring that the output and input devices are configured correctly within the Zoom settings is important. Follow these steps if you’re unsure how to proceed:
Step 1. Open Zoom and click the gear icon in the upper right corner to access the Settings menu.
Step 2. Click the “Audio” tab. Ensure the correct device is selected for both the “Speaker” and “Microphone” options.
Step 3. Check the box labeled “Show in-meeting option to Turn on Original Sound” and disable “Echo cancellation.”
Step 4. Join a Zoom meeting to test the audio. If the problem persists, proceed to the final troubleshooting solution.
Method 7: Ensure all Windows updates are installed
An outdated operating system can lead to various unexpected issues, including problems with Zoom sound. It’s important to check for updates regularly to maintain Windows’s performance and stability.
Step 1. Type “check for updates” in the Windows search box and select the corresponding option.
Step 2. Click on the “Check for updates” button. Any available updates will be automatically downloaded and installed.
Step 3. After installing the updates, restart your computer to apply the changes. Once restarted, you should be able to hear sound on Zoom without any issues.
Tips To Improve Zoom Audio Performance
- If the background is noisy, use Zoom’s built-in noise-cancellation feature.
- To give importance to audio over video, adjust the audio quality settings in Zoom
- Connect to ethernet instead of Wi-Fi.
- Use a USB headset with a built-in microphone.
- Avoid running apps that might conflict with Zoom’s audio.
Have You Fixed The Zoom No Sound Problem?
We hope the above methods have helped you fix the Zoom no audio issue. If you still face the same issue, join a test meeting > click Test Speaker and Microphone > follow the instructions> record and listen. If this works, the audio devices are working fine. Now, you can reinstall Zoom or contact Zoom Support. Please share your thoughts; we would love to hear from you. Drop us a line in the comments section and let us know which fix worked for you.
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