How To Fix Ubisoft Connect Stuck On Initializing

Ubisoft Connect is a digital distribution and multiplayer communication service developed by Ubisoft. It is used for downloading and playing Ubisoft games on Windows, similar to other game clients. However, many users have recently reported facing certain errors when launching Ubisoft Connect. The client displays a “Looking for Patches” message, followed by a “Logging In” screen, and then continuously shows the “Initializing” message. In addition, some players are encountering an error message stating, “Ubisoft Servers are not accessible,” which can be frustrating. If you are among them, read this guide, as it will help you fix all Ubisoft-related errors like “Ubisoft Connect is stuck on initializing” and more.

Methods To Fix The “Ubisoft Connect Initialization” Error

Fix 1: Check The Ubisoft Server Status

Editor’s Note: Check the Ubisoft Server status. If it is down, sit back and relax until the Servers are up and running.

Check the Ubisoft Server Status using this link before drawing any conclusions. If your game’s Ubisoft Support website has ongoing outages, you may need to wait a few hours for the developers to resolve the issue. Keep an eye on the server status periodically to stay updated.

Fix 2: Run Ubisoft As Administrator

Editor’s Note: This step will allow an app to run in an elevated mode with complete access to system resources and has helped fix many issues.

Microsoft allows Windows users to run third-party apps in administrator mode. This helps an app gain full access to all system resources and launch without issues. Let us try this simple method before you carry out any complex troubleshooting steps or restart your PC. Here are the steps to open an app in admin mode:

Step 1: Right-click on the Ubisoft Connect shortcut and choose Properties.
Step 2: Click the compatibility tab and check the box before “Run this program as an administrator.”

Step 3: Click on Apply and then OK.

Step 4: Open the Ubisoft Connect app and check if the “Ubisoft connect initializing connection lost” error has been resolved; otherwise, move to the next step.

Fix 3: Reboot PC and Router

Editor’s Note: A simple restart fixes many minor issues and errors.

If the Admin mode does not help you, reboot your PC and restart the router/modem. This helps clear RAM, cache, and temp files and fixes any conflicts that might have suddenly occurred. You must save your files and exit all programs manually before attempting a reboot on your PC. Here is what you need to do

Step 1: Turn off your PC by pressing the Windows key and clicking the Power icon in the bottom right corner. Choose Restart.
Step 2: Power Off your router/modem from the Power socket and wait for 60 seconds.
Step 3: Power on the switch for your Router/modem and let it connect to your ISP.
Step 4: Turn on the PC and reestablish the connection with your Internet after it displays the desktop.
Step 5: Launch the Ubisoft Connect app and check if you still face the same issue. If so, the issue is a bit more serious, and we must move to the next method.

Fix 4: Disable VPN

Editor’s Note: A VPN service helps mask your IP address and break geolocation barriers. However, many Servers, such as Steam, Netflix, Ubisoft, etc., have discouraged the use of VPNs.

A Virtual Private Network helps users connect to different servers in different locations without physically being there. Although using a VPN while surfing the internet is recommended, this has also raised security concerns, especially when users are not traceable to their ISPs. As a result, many apps have banned VPNs while accessing their servers. So, we recommend you disconnect your VPN service and then try to launch the Ubisoft Connect app. You may move to the next method if you do not use any VPN service.

Fix 5: Update Apps, OS & Drivers

Editor’s Note: Updating your OS, Apps, and Drivers to their latest version has been known to fix many minor and major issues. Also, Updates are generally provided free of cost.

Sub Fix 1: Update The Ubisoft Connect app

The first update that we recommend is for the Ubisoft Connect app. You can update the app from the Settings option or uninstall and reinstall the app. Here are the steps:

Step 1: Press Win + S to open the Search box and type “Add Remove Programs”.
Step 2: Click on the relevant control panel result under best match.
Step 3: A new window with the list of installed apps will be on the screen. Locate Ubisoft and right-click on it to choose the Uninstall button.
Step 4: Download the latest version of the Ubisoft Connect app.
Step 5: Right-click on the download file and choose Run As Administrator.
Step 6: Adhere to the instructions on your screen to complete the installation process.
Step 7: Reboot your PC.

This way, you can remove the old version of the Ubisoft Connect app and install the latest version.

Sub Fix 2: Update Windows

Updating Windows helps to fix many issues as these updates contain bug fixes, patches, security updates, new features, and more. Here are the steps to update Windows OS.

Step 1: Press Win + S to open the Search box and type “Check For Updates.”
Step 2: The Settings window will open here. Click the Check For Updates button.

Step 3: Finally, after identifying the updates, click on the Download & Install button.

Sub Fix 3: Update Graphics Drivers

The final update is that of the graphics driver, which plays an important role in playing games on PC. Here are three different ways to update the Graphics Driver.

Method 1: Update drivers by downloading/installing them from the hardware manufacturer’s website.

Identify your PC model number and visit the PC brand manufacturer’s website. Look for the Drivers and Update webpage and enter your model number in the search box. Once you locate the resources for your PC, download and install the graphics driver from the OEM website,

Method 2: Update drivers using the Device Manager.

Press Win + X to open the Power menu and choose Device Manager. Click on Display Adapters and then right-click on your Graphics card under it. Choose Update Driver from the context menu and follow the onscreen instructions.

Method 3: Update drivers using the Advanced Driver Updater

Download/Install Advanced Driver Updater from the link provided below. Open the Software and click on the Start Scan Button. Click on the Update link next to your Graphics Driver, and after the updation completes, reboot your PC.

You can choose any of the above methods to update your graphics driver and check if the “Ubisoft connect initialization” error has been resolved. 

Fix 6: Disable Proxy Server

Editor’s Note: Disabling the Proxy Sever like VPN can also help establish a clear connection with the Ubisoft Sever.

Some experts have suggested turning off the Proxy server to fix the Ubisoft problem on Windows PC. Here are the steps:

Step 1: Press Win + I to open the Settings box.

Step 2: Click on the Network & Internet tab on the left side and select Proxy in the right pane.

Step 3: Locate the Use a proxy server option and turn it Off.

Fix 7: Flush DNS Server Configuration

Editor’s Note: Flushing the DNS helps clear the temp internet cache that might create a conflict without your internet traffic.

Occasionally, Windows server connectivity issues can arise from a corrupted IP configuration or DNS server settings. To resolve this, it’s advisable to flush the DNS resolver cache on your PC by following the steps below:

Step 1: Press Win + R to open the RUN box and type “cmd.”

Step 2: Press Ctrl + Shift + Enter to open the Command Prompt in admin mode.
Step 3: Type the following command followed by the Enter key :

ipconfig /flushdns

Step 4: Reboot your PC.

Fix 8: Reset Network on Windows

Editor’s Note: This will help establish a new connection between your PC and your ISP.

You can also perform a Network Reset on a Windows PC to clear the saved settings and establish a connection with the Ubisoft server. Here is what you need to do:

Step 1: Press Win + I to open the Settings box.
Step 2: Click the Network & Internet tab on the left side and select Advanced Network Settings in the right pane.

Step 3: Click on Network Reset under More Settings click the Reset Now button.
Step 4: Follow the onscreen instructions and restart your PC.

Fix 9: Contact Ubisoft Support

Editor’s Note: The final solution remains in the hands of Ubisoft Tech Support.

If none of the methods have resolved your issue, contact Ubisoft Support for further assistance. To help the support team assist you more effectively, attach the Ubisoft Connect log file, which provides detailed information. You can find this log file at C:\Program Files\Ubisoft Game Launcher\logs\launcher_log.txt. 

Fix The Ubisoft Connect Is Stuck On Initializing Error?

We hope that we have helped you resolve the “Ubisoft Connect initializing connection lost” error and that you are able to play games using Ubisoft Connect. In the comments section below, please write to us about your favorite game and how you fixed this issue.

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