Logitech Mouse Wheel Not Scrolling – How to fix it

Like other Logitech users complaining about the scrolling wheel not working, are you facing a similar problem? Fortunately, you don’t have to worry about it anymore, as this post will help you. 

Whether you are struggling with the mouse roller wheel not responding or the mouse does not scroll up and down, we have the solution for you. Try the fixes below to get the Logitech mouse working. 

Causes for Mouse Wheel Not Scrolling

Identifying the exact reason behind the Logitech mouse scroll wheel not working is challenging. However, there are three common reasons – 

• Dirt on the mouse wheel.
• Second low battery (if you are using a wireless mouse).
• Outdated mouse driver which can be fixed by updating the mouse driver using a powerful driver updater like Advanced Driver Updater.
  
  

Due to this, you will have to try the different fixes below to find the fix that works for you. All the solutions explained below are simple, and in the section below we explain how to use them. 

If nothing works for you and the problem seems hardware-based or is caused by a technical glitch, you might have to seek professional assistance. You can contact Logitech support for the same. 

How to Fix Logitech Mouse Scroll Wheel Not Working on Windows

You can try the fixes below one by one to troubleshoot the mouse scrolling not working issue. However, if the issue with the scrolling mouse wheel stuck is faced only when using Excel, we suggest altering cursor movement in Excel. 

To do so, open Excel > click File menu > Options > Advanced. Now in the right pane under the Editing option, you will find the “After pressing Enter, move selection” option. Here, click the down arrow next to Direction and choose up, left, or right, and uncheck the box next to After pressing Enter, move selection.” Click Ok now, and try to use the mouse. 

6 Best Ways to Fix Mouse Wheel Not Scrolling Problem Caused Due to Software Issues

Fix 1: Clean the mouse dust

As discussed above, dust is one of the common reasons for mouse scrolling issues. Therefore, before we proceed any further, let us clean the dust from the mouse. To do so, follow these steps:

1. Disconnect and open the mouse.
2. Use an air blower or a microfiber cloth to clean the dust. If any of the components inside are loose, fix them properly.
3. Reconnect the mouse.

Fix 2 – Replace the batteries.

The biggest mistake wireless mouse users make is forgetting to check the batteries. When the mouse starts behaving strangely, always check the batteries. Low battery power is another common reason for the mouse roller malfunctioning.

To avoid facing battery issues in the future, you can use rechargeable batteries.

Fix 3: Check mouse works with different applications

Sometimes, it is the software, not the mouse, that is causing the problem. Therefore it is best to compare the scrolling behaviors with different programs. If the mouse works well with one and gives issues with another, change mouse settings in the application or reinstall it. 

Fix 4: Check the touchpad.

You may face an issue with the mouse scrolling wheel when something touches the touchpad. To fix it, temporarily disable the touchpad and see if it helps. 

1. Press Windows + I to access Windows settings.
2. Click Devices
3. Select the Touchpad option from the left pane and toggle off the switch to disable it.
4. If you want, you can even change Touchpad sensitivity settings from here.

Now try to use the mouse. You should not face any issues. 

Fix 5: Adjust mouse wheel settings.

Another way to fix the mouse wheel issue on Windows 11, 10, and other versions is to change the wheel settings. To do so, follow these steps: 

1. Press Windows + R to open the Run window.
2. Type control and press the Enter key.
   
3. This will open the Control Panel here, click the Mouse option.

If you are using an older version of Windows, you must click Hardware and Devices > Mouse.

4. Click the Wheel tab and scroll one page at a time by altering the number of lines to scroll with the mouse.
5. After making the changes click Apply > Ok. 

Now try to use the mouse and see if this change helped fixed the problem.

Fix 6: Update your mouse driver.

When the mouse driver is outdated or corrupt, facing a scrolling wheel issue is expected. To troubleshoot it, update the mouse driver and see if it helps. 

Generally, device drivers can be updated in two ways –  

• Device Manager
• Manufacturer Website.

However, since both these methods are manual, it requires time, patience, and technical knowledge. Therefore, try Advanced Driver Updater to update the drivers without any hassle to avoid going through this tedious process. 

Advanced Driver Updater will scan the PC for outdated drivers and show the compatible and latest driver updates. To use it you don’t need to worry about knowing the version of the operating system you are running or the device model. Also, the fear you feel when manually downloading driver updates is not there. 

You can update the driver using either the trial or the paid version. With Paid version, it takes just 2 clicks, and you also get to enjoy 60- a day money-back guarantee. However, you can update one driver at a time with the free version. 

1. Download, install, and run Advanced Driver Updater.
   

2. Click the Start Scan Now button to allow Advanced Driver Updater to scan the PC for outdated and problematic drivers.
3. Review scan results and click the Update driver link next to the mouse driver to download the latest and compatible version of the driver automatically. If you want to update all drivers, you can use Update All. (This requires the Paid version with full technical support and a 60-day money-back guarantee.)

Read Also: 12 Best (Free & Paid) Driver Updater Software To Fix Driver Issues on Windows

Fix 6 – Corrupt Windows system files

Corrupt system files can also cause mouse wheel difficulties. To ensure that is not the case, run the sfc scannow command followed by the DISM command. 

1. Run elevated Command Prompt.
2. In the Command Prompt window, copy and paste the command – sfc /scannow
   
3. Press enter key to run the repair process. It can take a while, so be patient and do not close the Command Prompt window.
4. Once the command is processed, you will get a message.
5. Type the following command in the Command Prompt window – DISM /Online /Cleanup-Image /RestoreHealth
6. Let the repair process run and restart the PC when it is done.

Now try to use the mouse the scrolling wheel issue should be fixed. 

Fix 7: Contact the mouse manufacturer

If you have tried all the methods above, but the problem persists, then it seems to be a hardware issue. In this case, contact your mouse manufacturer to get it repaired or replaced. 

Frequently Asked Questions

Why is the mouse scroll wheel not working?

Generally, it is the dirt or outdated mouse driver that caused the mouse scroll wheel to stop working. You can try the fixes outlined in the article to fix the issue. 

How to fix the stuck scroll wheel?

Try opening the mouse and cleaning the driver. However, if you don’t know how to open it take help. 

Mouse Wheel Works Again

Different reasons can cause the Logitech mouse wheel issue. However, using the fixes outlined above, you can fix the problem if it is software related. We hope that the post helped fixed the problem. If you have any questions, please let us know.

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