The Get Help app in Windows is a centralized place to access a wide range of troubleshooting articles, tutorials, guides, and Microsoft support. However, if you try to use it and see a blank page or get a message, “Something went wrong on our end. We’re working on it,” you are reading the right post. Today, we will discuss the best possible methods to fix this issue on Windows.
Why Your Get Help App is Showing Blank Screen
- Bugs and glitches in the software
- Corrupt or missing system files
- Poor or unstable internet connection
- Issues with Windows updates
Tried & Tested Solutions To Fix The Get Help App Is Blank On Windows 11
Troubleshooting the blank Get Help app issue on Windows 11 is not as difficult as you think. By following these methods one by one, you will find the best fix to resolve the issue. To begin with, restart your PC, as sometimes a simple reboot helps fix most software-related matters. If that doesn’t help, start following the steps below:
Solution #1 – Close The App Using Task Manager
If you see a blank interface on the Get Help app, exit and relaunch the app. If this doesn’t help, go to Taskbar to End all related background processes and see if it helps. Follow these steps –
1. Press Ctrl + Shift + Esc to open the Task Manager.
2. Click on the Processes tab in the left panel.
3. Look for all the processes named Get Help on the right side and right-click on them.
4. Choose End Task from the context menu.
This way, you can exit all processes related to the Get Help app. Now, re-launch the app to check if it works properly.
Also Read: Taskbar Disappeared On Windows PC? Let Us Get It Back!
Solution #2 – Power Cycle Your Router/Modem
The Get Help app displays information from Microsoft servers regarding user issues. This means that for the app to work fine the internet connection should be stable. A slow or glitchy connection can stop Get Help from loading. To troubleshoot it power cycle the router/modem to clear the cache and network congestion (if any). Here is what you need to do.
1. Power off your router/modem.
2. Restart your computer.
3. Wait for 1 minute.
4. Power on your router/modem and connect to your network.
5. After the internet has been connected, launch the Get Help app to check if the blank issue has been resolved.
Also Read: Understanding Wi-Fi Router Logging- Risks & How to Avoid
Solution #3 – Verify Background Component Permissions
A misconfigured setting can also affect the functioning of the Get Help app. To set the permissions correctly, follow these steps.
1. Press Win + X to launch the Power menu and choose Settings.
2. Click on the System tab in the left panel.
3. Scroll down on the right side and click on System Components.
4. Locate the Get Help app and click on the three dots next to the app.
5. Choose Advanced Options.
6. Look for the Background component permissions section and click on the dropdown.
7. Select the Always option and exit the Settings window.
8. Restart your PC and launch the Get Help app to check if it still appears blank.
Solution #4 – Repair/Reset The Get Help App
Users can repair and reset the apps installed on the Windows PC. Follow these steps to reset the Get Help app:
1. Press Win + I to open the Settings window.
2. Click on the System tab in the left panel.
3. Scroll down on the right side and click on System Components.
4. Type “Get Help” in the top search box, and the app will be highlighted.
5. Click on the Three dots on the far right of the app and select Advanced Options.
6. Scroll down to the Reset section.
7. Click on the Repair button first and check if the issue is resolved.
8. If not, click on the Repair button and reboot your PC.
Launch the Get Help app to check if it appears blank again.
Solution #5 – Clear The Temporary Files On Your PC
The presence of accumulated junk and temp files can interfere with normal app functionality and Windows processes and services. These unwanted files also slow down the PC, and hence, they must be removed from time to time. The process of manual PC optimization includes many steps that consume time and effort. We recommend using Advanced System Optimizer to clean and optimize your PC. Here are the steps to use this app.
1. Download and Install Advanced System Optimizer using the link below.
2. Launch the application and click on the Start Smart PC Care button.
3. This will launch a scan on your PC and identify the issues.
4. Click on the Optimize button, and the app will fix all the issues for you.
5. Restart your PC after the process is completed.
Solution #6 – Scan Your PC For Errors
To fix the Get Help issue, run a scan of system files and fix them. Since Get Help is a Microsoft app, it can be fixed by running these scans. Here are the steps to run DISM and SFC scans.
1. Press Win + R to open the RUN dialog box and type “cmd”.
2. Press Ctrl + Shift + Enter to launch the Command Prompt in admin mode.
3. Next, copy and paste the following command in the Command Prompt window and press Enter.
DISM /Online /Cleanup-Image /RestoreHealth
4. After the scan, type the command below followed by Enter key.
sfc /scannow
5. Let the scan run and fix the corrupted files on your system. After the scan is over, reboot your PC.
Solution #7 Check for Windows Update
Sometimes, bugs in system apps like Get Help can cause the app to show a blank screen. To troubleshoot it, update Windows.
1. Press Windows + I to access Settings.
2. Windows Update > Check for Updates > and install any available update.
Solution #8 Run Microsoft Store App Troubleshooter
Windows provides a built-in troubleshooter to detect and fix common problems with app installation, permissions, and configurations. To fix issues with the Get Help app, run it and see if it helps.
1. In the Windows search bar, type Fix Windows Store.
2. This will open the Microsoft Store Apps troubleshooter. Click Next to proceed, and wait for it to detect and fix problems.
3. If any issues are detected, they will be automatically fixed, and you will be notified. Now, try running the app.
Solution #9 Reinstall the Get Help App
Sometimes, a complete uninstallation and reinstallation is required to fix the issue. To reinstall the app and fix the issue, follow these steps:
1. Press Windows + I and open Settings.
2. Click Apps > Get Help > Uninstall and reinstall it from the Microsoft Store.
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Have You Fixed
Fixing the Get Help app when it shows a blank screen might seem like a daunting task, but with the help of the methods mentioned above, we hope you have fixed the issue on Windows 11. From simple fixes like rebooting your PC to advanced fixes like running DISM and SFC scan, we have covered it all. We would love to know which fix worked for you. Please share with us in the comments section below.
