Are you facing issues with the double-finger scroll? Is it not working on your touchpad? We understand the frustrations this issue can cause, especially when you wish to scroll down while reading something on your laptop. Don’t Worry! We have compiled a list of the best methods to fix the scroll pad not working on Windows.
How To Fix Two Finger Scroll Not Working On Windows
Method 1: Make Sure Two Finger Scroll is Enabled
The first step you need to take is to check for the Windows Settings related to the two-finger scroll feature. Here are the steps:
Step 1: Press Win + I to open the Settings window and click on Bluetooth & Devices in the left pane.
Step 2: Next, scroll down in the right section of the Settings window and click on Touchpad.
Step 3: Click the Scroll & Zoom option to reveal more settings.
Step 4: Check the Checkbox before the “Drag two fingers to scroll” option.
Step 5: Check the scrolling direction and set it according to your needs.
Method 2: Reset Touchpad Settings
If you recently altered your touchpad settings and two-finger scrolling has stopped working, reset them. Here’s how:
Step 1. Right-click the Start button and select Settings.
Step 2. Navigate to the Bluetooth & Devices tab on the left.
Step 3. Click on the Touchpad option in the right panel and expand the Touchpad menu.
Step 4. Select Reset.
Method 3: Update Drivers
Drivers help bridge the communication between the hardware and software of your PC. Keeping these drivers up-to-date is crucial, as outdated, missing, or corrupted drivers can lead to problems on your PC, such as the scroll pad not working. Here are 3 ways to update your drivers:
1. Update Using OEM Website.
Step 1. Go to the official website of your device’s manufacturer (e.g., Dell, HP, Lenovo).
Step 2. Locate the support, drivers, or downloads section.
Step 3. Enter your device’s model or serial number for the appropriate drivers and updates.
Step 4. Download your device’s latest drivers, firmware updates, or BIOS updates.
Step 5. Double-click the downloaded file to begin the installation process and follow the on-screen prompts.
Step 6. Restart your computer to complete the installation and apply the changes.
Note : If this process feels too technical, you can try the other methods listed below.
2. Use Device Manager
Step 1: Press Win + X to open the Power Menu and choose Device Manager.
Step 2: Click on Mice and Other Pointing Devices to reveal your Touchpad and right-click on it.
Step 3: Select “Update Driver” and follow the on-screen instructions.
Note : This method is straightforward but limited: it only fetches updates from Microsoft servers and does not include updates from third-party sources.
3. Use Advanced Driver Updater
Advanced Driver Updater is a third-party application designed to update all your drivers with just a few mouse clicks. This efficient tool scans your PC to identify and resolve driver issues quickly. To use it, follow these steps:
Step 1. Click the Download button below to get the setup file for Advanced Driver Updater.
Step 2. Double-click the downloaded file to install the application.
Step 3. Once installed, open the app and click the “Start Scan Now” button.
Step 4: A list of driver anomalies will be presented on your screen within the app interface.
Step 5: Locate the Touchpad driver and click the Update button next to it.
Step 6: Wait for the driver updation process to complete and reboot the PC.
Method 4: Restart HID Service
Another way to fix the double-finger scroll not working is to restart the HID service. Here are the steps:
Step 1: Press Win + R to open the Run box and type “Services.msc” followed by a click on the OK button.
Step 2: The service window will open. Locate the Human Interface Device Service and click on it once.
Step 3: Click on the Restart link in the top left corner to restart this service.
Read Also: How to Fix the I2C HID Device Driver Not Working Issues – Windows 11/10
Method 5: Run The Hardware Troubleshooter
Microsoft provides Windows users with a built-in hardware troubleshooter to fix issues like the scroll pad not working, etc. To run this troubleshooter, follow these steps:
Step 1: Press Win + R to open the RUN box.
Step 2: Copy and paste the following command in the text box of the RUN box and press the Enter key.
msdt.exe -id DeviceDiagnostic
Step 3: A new box will open, click the Advanced link and ensure the check box before “Apply Repairs Automatically” is selected.
Step 4: Click on the Next button and follow the onscreen instructions.
Method 6: Check For Updates
Many experts recommend updating Windows as an efficient way to fix most minor and major issues. Here are the steps to Update Windows.
Step 1: Press the Windows key and type “Check For Updates”.
Step 2: Click on the relevant matching result.
Step 3: The Windows Settings box will appear here. Click the Check For Updates button.
Step 4: Wait for the updates to download and install, then reboot your PC.
Method 7: Ensure Your Touchpad Is Clean and Dry
Dust, debris, spilled liquids, or even dirty or wet fingers can interfere with two-finger scrolling on your touchpad. You might also observe erratic cursor behavior if there’s an issue. To address this, clean your touchpad with a soft, dry cloth to remove any visible dirt or smudges.
Method 8: Inspect App-Specific Problems
If two-finger scrolling isn’t working in a particular app, it might be because it either doesn’t support this feature or is disabled in its settings. Visit the app’s official website to determine if it supports two-finger scrolling. If it doesn’t, you may need to use a different app that does. If the feature is available, check the app’s Settings menu to enable it. Once activated, you should be able to use two-finger scrolling.
Bonus Tip: Hardware Issues
Hardware issues can disrupt your computer’s normal functioning. For example, if a trackpad is damaged, it might stop working. Two-finger scrolling, a multi-touch gesture, relies on the trackpad’s ability to recognize multiple fingers, so problems with this feature can prevent scrolling.
In Windows, you can still use scroll bars, arrow keys, or the “Page Up” and “Page Down” buttons to navigate. Alternatively, you can use an external mouse while you wait for your trackpad to be repaired at the service center.
Say Goodbye to Two Finger Scroll Not Working On Windows
We hope you can fix the issue of the double-finger scroll not working on your PC. Please let us know which method helped you in the comments section below.
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