How To Fix Error Code 100013 – “Sorry, The Video Player Failed To Load”

Error Code 100013 – “Sorry, the Video Player Failed to Load” is one of the most common errors users who stream online videos receive. This error arises when video content does not load properly on the streaming platform. The fastest resolution is to try accessing the content in another browser. But if you want to run it on your default browser, here are a few troubleshooting methods to fix it.

Why Does The Error Occur

• If your system’s clock is not automatic, it can disrupt the website’s video playback capabilities.
• If you get an error message “Invalid license key” along with error code 100013, it usually signifies that the license for the video content has expired. This is typically a server-side issue that the platform administrators need to address.
• This error can also occur due to ad blockers, browser incompatibilities, or issues with the video player itself.
• Sometimes, websites may experience server-side problems that impact multiple users at once. These issues are out of your control and typically require patience while the administrators work to fix them.
• Outdated cache and cookies can also cause video playback issues. Clearing these can often resolve problems related to the website’s video player.

Also Read – Ways to Fix The Requested URL Was Rejected Browser Error

How To Fix Error Code 100013 – “Sorry, The Video Player Failed To Load”

Before you begin troubleshooting, we recommend you try an alternate browser to see if the video content is working properly. This will rule out issues like “Expired License Key” and “Server-side issues.” If the videos are not working on another browser, you will just have to wait for the developers to fix them. You can also visit Forums or Check Server Status using the Down Detector website.

Fix #1. Set The PC’s Clock To Automatic

Before performing browser-related troubleshooting, experts recommend checking the PC’s clock settings and setting it to automatic. Here is what you need to do:

1. Press Win + I to open Settings.
2. Click on the Time & Language tab in the left panel.
3. Next, click on the Date & Time option on the right side.
4. Locate the Set time automatically option and slide the toggle button next to it towards the right to enable it.

Fix #2. Update Browser

If setting the PC clock to automatic does not fix your issue, the next method is to update your browser. Updates help fix minor and major glitches and bugs in browsers. Here are the steps to update your browser.

Chrome Open the browser and click on the hamburger menu in the top right corner. Hover over “Help” and click on “About Google Chrome.” The update for Chrome will begin automatically.	Edge Open the browser and click the three dots in the upper right corner. Hover over “Help and Feedback” and select “About Microsoft Edge.” The update process for Edge will now begin.
Firefox Double-click the Firefox shortcut to launch it, then click on the three horizontal lines. Select “Help” from the dropdown menu and choose “About Firefox.” Click on the “Restart to Update” option, and Firefox will close to perform the update.	Opera Press the Windows key and type “Opera.” Click on the appropriate result to open the browser. Click on the Opera logo in the top-left corner and select “Update and Recovery.” Then, click the “Check for Update” button in the new tab.

Fix #3. Clear Browser’s Cache and Cookies

Temporary files are generated to assist the browser in navigating the World Wide Web. However, once they’ve served their purpose, these temporary files become junk. Since these files, known as cache and cookies, are not automatically deleted, we’ve outlined steps to clear them for all four major browsers.

Chrome Open the browser and click on the hamburger menu in the top right corner. Select “Delete Browsing Data,” and a new window will appear. Then, click on the “Delete Data” button.	Edge Open the browser and click the three dots in the upper right corner. Select “Settings” and click “Cookies and Site Permissions” in the new tab. Click the “Manage and Delete Cookies…” option, then select “Clear Browsing Data on Close.”
Firefox Double-click the Firefox shortcut to open the browser, then click on the three horizontal lines. Select the “Settings” tab, which will open a new tab. In the left pane, click on “Privacy & Security.” Scroll in the right section to find “Cookies and Site Data.” Click the “Clear Data” button, then click the “Clear” button again.	Opera Press the Windows key and type “Opera.” Click on the appropriate result to open the browser. Click on the Opera logo in the top-left corner and select “Settings.” In the new open tab, scroll down and click on “Delete Browsing Data,” then click the “Delete Data” button.

Also Read: How to Clear Cache and Cookies From Firefox Browser

Editor’s Tip: Clear Junk and Temporary Files from Your PC As cookies and cache can create issues while browsing the internet, the buildup of junk, temporary, and unwanted files on your PC can impact its performance and prevent it from running smoothly. To maintain your computer’s optimal condition and ensure peak performance, consider using Advanced System Optimizer—a comprehensive PC optimization tool. Here’s how to get started: Step 1: Download Advanced System Optimizer using the link provided below. Step 2: Launch the software and click the “Start Smart PC Care” button. Step 3: Wait for the scan to complete and find issues on your system. Step 4: Click on the Optimize button. Step 5: Sit back and relax, and the Advanced System Optimizer will optimize your PC.

Also Read: Protect Yourself from Browser Information Leaks – 5 Ways

Fix #4. Disable Extensions

While extensions can improve the user experience of a browser, they may also create conflicts that disrupt its normal operation. Therefore, we can disable all extensions to see if that resolves the issue. If it does, we can reactivate each extension one by one to identify which one is causing the conflict and triggering the “Error Code 100013″. Here are the steps:

Chrome Open the browser and click on the hamburger menu in the top right corner. Hover over “Extensions” and select “Manage Extensions.” A new tab will open. To disable each extension, slide the toggle buttons under them to the left.	Edge Open the browser and click the three dots in the upper right corner. Select the “Extensions” option, and a new window will appear. In this window, click on “Manage Extensions.” A new tab will show a list of extensions. Click the toggle button under each extension and slide it to the left to disable it.
Firefox Double-click the Firefox shortcut to launch the browser, then click on the three horizontal lines. Click on the Jigsaw Puzzle Piece icon in the top right corner, then select “Manage Extensions.” Slide the toggle button to the left to disable the extensions.	Opera Press the Windows key and type “Opera.” Click on the appropriate result to open the browser. Click on the Opera logo in the top-left corner, hover over “Extensions,” and select “Extensions.” Click the “Disable” button under each extension to turn them off.

Also Read: Fixed! Page Unresponsive Error on All Browsers: Detailed Guide

Fix #5. Reset Browser

Once you’ve cleared the browser cache, disabled the extensions, and updated the browser, the error should no longer appear. However, if it persists, we will need to reset the browser by following the steps outlined below:

Chrome Open the browser and click on the hamburger menu in the top right corner. In the dropdown menu, select the “Settings” option and choose “Reset Settings” from the left panel. In the right panel, click on “Reset Settings…” and then click the “Reset Settings” button.	Edge Open the browser and click the three dots in the upper right corner. Select the “Settings” option and choose “Reset Settings” from the left panel. Click “Reset Settings…” on the right side, then click the “Reset” button.
Firefox Double-click the Firefox shortcut to launch it, then click on the three horizontal lines. Select “Help” from the dropdown menu and choose “More Troubleshooting Information.” A new tab will open; click the “Refresh Firefox” button in the top-right corner.	Opera Press the Windows key and type “Opera.” Click on the appropriate result to open the browser. Click on the Opera logo in the top-left corner and select the “Settings” option. Scroll down in the right panel until you find the “Reset Settings” section, then click the “Reset” button.

Also Read: Fixed: No Valid Sources Are Available for This Video [All browsers]

Fix #6. Reinstall Browser

All browsers are meticulously developed by their respective programmers to ensure they function effectively on a device. If you’ve tried all the previous steps to resolve the issue without success, the final option is to uninstall and reinstall the browser. Here’s what you need to do:

1. Press the Windows key and type “Add or remove programs.”

2. Click on the appropriate search result to open the Settings box.
3. Your screen will display a list of programs. Scroll down the list to locate the browser you wish to remove.

4. Click on the three dots next to your browser and choose Uninstall.
5. Follow the onscreen instructions to remove the browser from your PC.
6. Reboot the PC and install your favorite browser again using the alternate browser.

Fix #7. Continue Using An Alternate browser

If the issue continues after reinstalling the browser, we recommend trying a different one. Remember that Chrome, Edge, and Opera are all built on the same Chromium engine. Try Firefox, which was developed on a distinct platform, and may be more effective.

Also Read: Google Chrome Vs Mozilla Firefox: Which Browser is Better

Goodbye Error

We hope that you are able to fix Error Code 100013, “Sorry, the Video Player Failed to Load,” using the above-mentioned troubleshooting methods. If the issue persists on your particular browser, even after reinstalling it, we suggest you use an alternate browser permanently to access video content. Please share your thoughts on this issue in the comments section below.

Also Read: “Your connection is not private”! How To Fix It for All Browsers