The DoorDash app has become a part of life for most people in the United States. Users order food, groceries, pet food, and many other things. If this app is not working or develops an issue, life can come to a standstill for some. Today, we discuss the DoorDash Error Validating Basket and how to fix this issue on Android devices and Windows PCs.
What Is The DoorDash App
DoorDash is a delivery and takeout app that allows you to order from local restaurants, groceries, pet supplies, convenience store items, and more. It can be downloaded from the Apple App Store or Google Play Store. With DoorDash, you can order various items online for delivery right to your door. On busy days, you also have the option to pick up your orders from DoorDash.
What Does Validating Basket Error Mean on Doordash
The “error validating basket” message on DoorDash happens when the app has trouble recognizing your order correctly. As a result, you won’t be able to complete the payment and delivery details to finalize your order.
Why Does The DoorDash Error Validating Basket Occur
Here are some possible reasons for the issue you’re experiencing:
– Your internet or mobile data connection is weak.
– Your DoorDash app needs an update.
– The restaurant or store may be closed.
– Your current login session might be corrupted.
– Your cart is currently empty.
– The app’s cache may be outdated.
– There could be a server issue with DoorDash.
Fix DoorDash Error Validating Basket Issue on (Windows And Android )
Here are the resolutions for Android and PC users’ DoorDash Error Validating Basket issues. Let us start with the steps for Android users, followed by PC users.
Method 1: Check Your Internet Connection And Power Cycle If Needed.
The first step you need to do is to verify your internet connection on another device to ascertain that it is working fine. If not, then you can perform a power cycle of your router/modem. Here is what you need to do:
1. Disconnect the power cable from the router. If your router and modem are combined into one device, unplug the power cable from that device.
2. Leave the router unplugged for about 30 seconds. This allows any residual power to drain and gives the router a chance to reset.
3. Reconnect the power cable to the router. If you have a separate modem, plug the modem back in first, then connect the router.
4. Allow the router to reboot fully for a few minutes. As it starts up, the lights on the router cycle through different patterns.
5. Once the router has restarted, check if your internet connection is restored and the issue has been resolved.
Method 2: Verify The Restaurant/Store Status
Ensure the restaurant you’re ordering from is still open, especially if you place an order late at night, on a weekend, or during a holiday. In the DoorDash app, tap on the restaurant to verify their hours. If they’re closed, that could be why you’re receiving an error. You might also consider ordering from a different restaurant to determine if the closure was the source of the issue.
Method 3: Verify DoorDash Status
Check Downdetector to see if DoorDash is experiencing server issues. Occasionally, the DoorDash app may not function properly due to server problems. Although the app has no dedicated status page, you can use Downdetector to see if the service is currently down. If it is down, your best option is to wait until the servers are back up before placing your order again.
Method 4: Fill Your Basket
Occasionally, users might click to add food to their basket, but the app might not register this action, leaving the basket empty. DoorDash won’t proceed with an order if the basket is empty. Verify that your basket contains items. If it does and you’re still encountering the same issue, try the next solution.
Method 5: Fix The Trace ID Error
If you’ve tried all the previous solutions and are still encountering the error, your ID might not be traceable. Occasionally, the system may fail to confirm your identity and order. In this situation, contact the official website or customer service. Once they resolve the issue, you should be able to place your order and enjoy their services.
Method 6: Log Out And Relogin
Registration problems are relatively uncommon. However, if you’ve tried other troubleshooting methods without success, registration issues might be the cause. If you’re having trouble, it could be due to an incorrect username or password. To troubleshoot, log out of the DoorDash app and then log back in. If you still can’t access it, try resetting your password to see if that resolves the issue.
Method 7: Refresh The DoorDash App
Step 1: Tap and hold on to the app shortcut, then click the three dots or (i) icon.
Step 2: Tap on the Force Stop option at the top or bottom of the screen (depending on the version of Android).
Step 3: Click on OK in the prompt box that appears after.
Step 4: Relaunch the app, try to fill your basket, and place the order.
Method 8: Update The App on the Play Store
An outdated app often causes the “error validating basket” issue on DoorDash. To ensure optimal performance, DoorDash frequently releases updates that address common bugs and improve functionality. Here are the steps:
Step 1: Launch the Google Play Store.
Step 2: Tap on your profile icon.
Step 3: Select “Manage Apps & Devices.”
Step 4: Find DoorDash in the list and tap “Update.”
Method 9: Clear DoorDash Cache
The cache temporarily stores data for the apps you use on your phone. However, it can interfere with the app’s functionality and cause errors when it becomes too full. To clear your cache, follow these steps:
Step 1: Open your phone’s settings menu.
Step 2: Go to Storage & Cache.
Step 3: Find and select the DoorDash app.
Step 4: Tap Clear Cache from the options.
Method 10: Uninstall And Reinstall the App
Another solution recommended by experts is to uninstall the app from your device and reinstall it again from the Google Play Store.
To uninstall any app, long-tap an app icon and choose Uninstall from the context menu.
To reinstall it, open the Google Play Store app and search for the DoorDash app. Click on the Install button next to the relevant search result.
Method 11: Place the Order On Your PC
Try ordering your meal through the DoorDash website. Although this may not resolve the basket validation error, placing your order on the website rather than the app could be a workaround. You can do this using your phone’s mobile browser or a computer. However, if DoorDash is experiencing server issues, the website may also be unavailable for ordering.
Method 12: Contact Door Dash Support
If none of these solutions resolve the issue, contact DoorDash support. Start a live chat with them through the app or website, or call them at 855-431-0459. You can also contact DoorDash’s customer support team via text message through their online support portal. Additionally, you can reach them through the DoorDash app.
Fix DoorDash Error Validating Basket On PC
If you are facing the DoorDash Error Validating Basket issue while ordering from a browser on your PC, there are different steps to fix the issue.
Method 1: Order From The Mobile App
If you are a PC user and need to order something urgently from DoorDash, we suggest you install the app and use it to place the order. Once the order has been placed, you can return here and troubleshoot this issue.
Method 2: Clear The Browser Cache
Cache and cookies are temp files that are created with the sole purpose of assisting the program and improving the user experience. However, when these temp files are not deleted over a longer period, they become corrupted and create issues while surfing the internet. Here are the steps to delete the browser cache:
Note : We have explained the steps on Chrome Browser, the most commonly used browser worldwide. However, the steps of deleting cache are similar for most Chromium-based browsers, such as Edge, Opera, etc.
Step 1: Click on the Hamburger menu in the top right corner.
Step 2: Choose Delete Browsing History from the drop-down menu.
Step 3: Select the Time Range as All Time from the dropdown list.
Step 4: Click on the Delete data button.
Method 3: Reset The Browser
Step 1: Step 1: Click on the Hamburger menu in the top right corner.
Step 2: Choose Settings from the dropdown list.
Step 3: Click on Reset Settings in the left panel.
Step 4: Choose Restore settings to their original defaults.
Step 5: A prompt will appear to confirm your selection. Click on the Reset button.
Method 4: Reset Network
If all the above methods do not work, try resetting the Network. Here is what you need to do:
1. Press the Win + I to open Settings.
2. Go to Network & internet.
3. Select Advanced network settings.
4. Click on Network reset.
5. Then, click the Reset Now button.
Order Freely Through DoorDash
After addressing the “validating basket” error on DoorDash, you should be able to place your order successfully. Troubleshooting steps such as checking the restaurant’s status, ensuring your basket is properly filled, and resolving any server issues or app glitches can often resolve the issue. If you’ve implemented all suggested fixes and the problem persists, contacting DoorDash customer support may be necessary for further assistance. Once the error is resolved, you can enjoy a smooth ordering experience.
Read Also: You Don’t Have Permission to Access This Server Error – [Causes & Fixes]
