Prime Video is a popular streaming service that gives access to many movies and shows. However, when you encounter Amazon TV error code 7136, it can disrupt your viewing experience. This error could stem from various issues, which include problems with your internet connection, device, or the Prime Video app. To resolve the Amazon PlayBack Error Code 7136, you’ll need to try different troubleshooting methods to identify and apply the solution that works for you.
What Does Amazon TV Error Code 7136 Mean
Amazon PlayBack Error typically signifies a problem accessing Prime Video content. This error may arise due to issues with your device’s internet connection, glitches within the Prime Video app, or complications with your Prime Video account or subscription. To resolve the Amazon Prime Error Code 7136, it’s important to troubleshoot each of these potential issues, ensure a stable internet connection, update or restart your device and app, and verify the status of your account.
Why Are You Getting A Playback Error On Amazon
The error code 7136 can occur for several reasons. Common causes include:
- An unstable or slow connection can interrupt streaming.
- Outdated software, hardware malfunctions, or compatibility issues with your device can lead to playback errors.
- Problems with the Prime Video app, such as bugs or outdated versions, may affect playback.
- Problems with your Amazon Prime account or subscription status can also cause the error.
- Occasionally, issues on Amazon’s end, such as server outages or maintenance, can affect streaming.
How To Fix Amazon Prime Error Code 7136
Method 1: Delete Cache
If you encounter this error, temporary files and data related to the App Store may become corrupt and impact performance. To address this, try clearing the cache and data for the Prime Video app through your device’s settings. This action may resolve Error Code 7136 and free up storage space on your device.
For Fire TV Stick: Click Settings on your Fire TV > Applications > Manage Installed Applications, select the app > Clear Cache, and then Clear Data.
For Chrome: Go to Settings > Privacy and security > Clear browsing data. Choose “Cookies and other site data” and “Cached images and files,” then click “Clear data.”For Firefox: Go to Options > Privacy & Security > Cookies and Site Data. Click “Clear Data” and select the appropriate options.
Bonus Optimization Tip: Clear PC Junk Files Using Advanced System OptimizerAs cookies and cache can cause issues while browsing the web, accumulated junk and temporary files can affect a PC’s performance and prevent it from running smoothly. To maintain optimal performance and keep your computer in excellent condition, consider using Advanced System Optimizer—a thorough PC optimization tool. Here’s how you can proceed: Step 1: Download Advanced System Optimizer From the link provided below. Step 2: Open the software and click the Start Smart PC Care button.
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Method 2: Update App
Your device or app might not be updated, leading to compatibility issues with Prime Video. Check for any available updates in your device or app settings and install them. Updating enhances your device or app’s security and performance and fixes Amazon Prime Error Code 7136.
For FireStick: Go to Settings on your Fire TV > My Fire TV > About > Check for System Update.
For Chrome: Click the three-dot menu > Help > About Google Chrome. The browser will automatically install any available updates.
For Firefox: Click the three-line menu > Help > About Firefox. Update if an update is available.
Method 3: Power Cycle Router/Modem And Device (Reboot)
Rebooting your router and modem can help resolve connectivity issues. Here’s how to fix this error code with Amazon prime:
Step 1: Unplug the power cords from both your modem and router. If your modem and router are separate devices, unplug each one individually.
Step 2: Unplug the devices for about 30 seconds to 1 minute. This allows the internal memory to clear and any temporary issues to be resolved.
Step 3: First, plug the power cord back into your modem. Wait a few minutes until all the modem’s lights are stable and the device has fully restarted.
Step 4: If you have a separate router, plug the power cord back into it. Wait for the router to start, which might take a few minutes. Ensure all the router’s lights are stable.
Step 5: Once both devices are powered on and the lights are stable, check your internet connection to see if the issue is resolved.
After you have restarted your router/modem, it is recommended that you restart your PC or any other device on which you wish to watch Prime Video.
| Editor’s Tip. Restart The Fire TV Stick.
If you are using the Amazon Fire TV Stick, press the HOME button and then navigate to Settings in the upper-right corner. Choose “My Fire TV” and then select “Restart.” This will fix the issue. Otherwise, you can hit the “Reset To Factory” option. |
Method 4: Check if Prime Is Working On Other Devices
A possible solution is to try accessing Prime Video on different devices, like laptops, smartphones, or tablets. Using the Prime Video app and a web browser, verify if the video plays correctly on other devices, such as a laptop, phone, or tablet. This can help you identify if the error is isolated to a specific device. If the issue does not appear on other devices, the problem is with the device you’re initially using.
Resolve Video playback error on PC
Method 5: Reach Out To Prime Video Support
If you’ve attempted all the troubleshooting steps for fixing Amazon Prime Video error code 7136 and the issue persists, it’s advisable to contact the Prime Video support team for assistance. They will guide you through some general questions before focusing on your specific issue to determine if it is isolated or more widespread.
Are You Able To Fix Amazon Prime Video Error Code 7136?
This is a common issue that can often be resolved with a few straightforward steps. Follow the suggestions in this post to see if they address the problem. If these solutions do not work, contact Amazon’s customer support for additional help. We hope this guide helps you resolve error code 7136 and enjoy uninterrupted streaming.
