It’s natural to get frustrated when the Microsoft Arc Mouse doesn’t work. However, there is nothing to worry about, as this problem can be easily fixed by following the troubleshooting methods mentioned in this post. Generally, the problem occurs due to low battery, Bluetooth connectivity problems, or driver issues. Let’s learn how to fix these issues and get the Arc Mouse functioning, ensuring a smooth user experience.
Why Do Users Face Microsoft Arc Mouse Not Working Issue
- The batteries may be low or dead. Check or replace the batteries to ensure proper power.
- If the mouse is Bluetooth-enabled, it might not be properly paired with your device. Try re-pairing it by turning Bluetooth off and on again.
- Ensure your device is compatible with the Arc Mouse and supports Bluetooth or the required connection type.
- Outdated or corrupted drivers can cause issues. Check for updates in Device Manager or on the Microsoft website.
- If you’re using a USB receiver, make sure it’s securely connected to the computer. Try using a different USB port.
- If none of the above solutions work, there could be a hardware issue with the mouse itself.
Also Read – Wireless Mouse Not Working? Yes, What to Do
How To Troubleshoot Microsoft Arc Mouse That Suddenly Stopped Working
The troubleshooting methods for those who have never connected their mouse to the PC will be different from those who have been using the mouse. If the Microsoft Arc Mouse was connected and working fine on your computer until a few days ago, follow these methods.
However, if you are a new Microsoft Arc mouse user, move to the next section.
Method 1 – Check The Batteries
The first step to troubleshoot the issue is to change the batteries. Old batteries from your mouse might work in the TV remote or your analog wall clock, but they don’t have enough power to make the Microsoft mouse work. Hence, we recommend using brand-new batteries to replace the old ones.
If changing old batteries was not the solution, move to the next solution: using the mouse on a different PC.
Method 2 – Try On A Different Port/PC.
If the batteries are fine but the mouse not working, it can be due to issues with the transmitter device. Here is what you need to do to rule out the possibility of the transmitter going bad.
- First, unplug the USB transmitter and plug it into a different port to ensure that the PC’s USB port is not damaged.
- If the mouse starts to work properly, the issue is with the PC’s USB port. Depending on the diagnosis, you need to update the USB drivers or get the USB port hardware changed.
- Second, try using the mouse on a different PC by plugging the transmitter into that PC and configuring it.
- Move to the next method if the mouse works fine on the second PC. If it does not, there could be a hardware issue. Nevertheless, we recommend following all the methods before losing hope and replacing the mouse to confirm a hardware issue.
Also Read: How to Fix Mouse Highlighting/Selecting Everything on Windows
Method 3 – Roll Back Drivers
If your Microsoft Arc mouse suddenly stops working and the batteries and transmitter are not the reason, we can suspect the drivers. It could be a possibility that certain updates in the background might have caused conflicts. Until newer updates are released to fix the issue, we recommend that you roll back the drivers. Here are the steps to roll back drivers.
1. Press Win + X to open the Power menu and click on Device Manager.
2. Click on Display Adapters to reveal your graphics card.
3. Right-click on the graphics card and select Properties to open a new box.
4. Click on the Driver tab in the Properties box.
5. Next, click the Roll Back Driver button to remove the latest driver installation.
Note: If the Roll Back Driver button is disabled, uninstall the driver. Upon restarting, Windows will reinstall the default graphics drivers.
6. Follow the onscreen instructions and reboot your PC.
Note—If the above methods fail to resolve the Microsoft Arc Mouse not working on your PC, then you need to follow these methods for connecting a new mouse to your PC before replacing the hardware.
How to Troubleshoot Microsoft Arc Mouse Not Working On Windows PC
Those trying to connect a Microsoft Arc mouse to their PC for the first time and those who could connect their mouse earlier but are now facing issues can also follow these steps after trying the three methods mentioned in the previous section.
Method #1 – Remove The Device And Add Again
The first thing you should do when your Microsoft Arc mouse is not working properly is to disconnect the device and add it again. We have explained the steps for doing that.
1. Press Win + I to open the Windows Settings app.
2. Click on the Bluetooth & devices tab in the left panel.
3. Click on the Devices option on the right side.
4. A list of devices connected via Bluetooth will appear on your screen.
4. Locate your mouse, click on the three dots to the far right, and choose “Remove Device”.
5. After removing the mouse from the list, click on the Add Device button and select your Microsoft Arc mouse to re-add it.
This is called refreshing the Bluetooth connection. You can now try to check if the mouse is working fine. If not, move to the next method.
Method #2 – Activate Bluetooth Troubleshooter
Experts have suggested running the built-in Bluetooth troubleshooter to fix this issue. We have described the steps to run this tool on your PC.
1. Press Windows + I to open the Settings box.
2. Click on the System tab in the left pane.
3. Next, scroll down on the right side and click on “Troubleshoot.”
4. Click on “Other Troubleshooters”.
4. Finally, click on the RUN button on the far right side of the Bluetooth Troubleshooter.
5. Follow the steps onscreen and reboot your PC after the process is complete.
Method #3 – Update Windows
Microsoft regularly releases update patches to address bugs and issues on Windows PCs. In this instance, we anticipate that a new update may be issued to resolve this problem. Here are the steps to update your Windows.
1. Press Windows + I to open the Settings window.
2. Click on the Windows Updates option in the left panel.
3. Next, click on Check for Updates in the upper right corner.
4. This tool will automatically download/install the latest updates on your computer.
5. Next, click on the Advanced Options below the button.
6. Then, click on the Optional Updates option.
7. Look for updates related to Windows drivers and check the box before it.
8. Click on the Download & Install button.
9. Reboot your PC.
Also Read – 9+ Ways To Fix Windows Stuck on “Checking for Updates”
Method #4 – Update Bluetooth Drivers
Drivers are small programs that facilitate communication between hardware and software. Each hardware manufacturer has an official website where you can find the latest drivers. However, locating the correct drivers, downloading, and installing them can be challenging. For this reason, we recommend using Device Manager or Advanced Driver Updater.
If you haven’t updated your drivers in a while, you can use one of the following methods:
Update Drivers Using Device Manager
Device Manager is a built-in tool in Windows that helps users update drivers. However, this tool only searches for updates on Microsoft servers, so you may not find all the latest drivers available. Here’s how to use it:
1. Press Win + X to open the Power menu and select Device Manager.
2. Click on Display Adapters to view your graphics card.
3. Right-click on the graphics card and select Update Drivers.
4. Next, click on “Search Automatically For Drivers” and follow the instructions on the screen to update the drivers.
5. Reboot your PC and check if you are facing the same issue.
Update Using Advanced Driver Updater
Advanced Driver Updater is an application designed to help users search for, download, and install the latest drivers for their PC. It has no limitations and allows for driver updates with just a few clicks. Here’s how to use it:
1. Download Advanced Driver Updater using the official website link.
2. Double-click on the file downloaded and follow the onscreen steps to install the application.
3. After installation, launch the app and click on the Start Scan Now button.
4. The app will scan your system for driver anomalies and present a list of driver issues on your screen.
5. Click the Update button next to Graphics Driver and let the app do its job.
6. After the update process has been completed, reboot the PC.
Method #5 – Turn Off Power Management For The Bluetooth Adapter
1. Press Win + X to launch the Power menu.
2. Click on Device Manager.
3. Click on the Bluetooth group to expand it.
4. Right-click on the Mouse adapter in the list of Bluetooth-connected devices and choose Properties.
5. Click on the Power Management tab.
6. Uncheck the box next to “Allow the computer to turn off this device to save power”. This will stop your adapter from losing power when your PC is turned on.
Have You Fixed Your Microsoft Arc Mouse
We hope the above methods have helped fix the Microsoft Arc Mouse not working issues on your Windows PC. If you have been using the mouse for some time and face the not working issue all of a sudden, you need to change the batteries, try it on a different PC, or roll back the drivers. If you have purchased a new mouse, you need to update the Windows and drivers, run the troubleshooter, and make a few changes in the settings. Write to us about how you fixed the issue in the comments section below.
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